Important: Except as expressly provided in our Consumer Terms of Service or where required by law, all payments are non-refundable.
To request a refund for a payment defined as refundable in our Terms of Service, follow these instructions:
Log in to your account and click on your initials or name in the lower left corner.
Select "Get help" from the menu to open a messenger on the right side of the window.
Click the "Send us a message" button.
Click "Accept," then "Claude Refund Request" from the available options.
Select your refund reason from the available options.
Follow the prompts to check your refund eligibility.
If eligible, continue in the support messenger to cancel and refund your plan.
What should I do if I can't access the account I'm requesting a refund for?
If you're unable to log in to the account associated with your payment (for example, if you can't access the email account you used to sign up), you'll need to contact our Support team using another email and 'cc' the email address tied to the account you can't access. Write back to cancel your paid plan and request a refund so our team can assist.
I paid for my plan on Claude for iOS -- what's the process for requesting a refund?
If you paid for your plan on Claude for iOS, this means your subscription was started from the Apple App Store. We didn't process this payment, so you will need to reach out to Apple Support to request a refund.
I paid for my plan on Claude for Android -- what's the process for requesting a refund?
If you have an active subscription purchased on Claude for Android, our Support team will need to check your eligibility before assisting with a refund. When contacting us, provide any relevant details upfront so our team can help with your request. However, if you are requesting a refund for an inactive subscription, our team won't be able to issue refunds for historical payments made through the Play Store. Please get in touch with Google Support for further assistance.
How do I request a refund when I'm disputing the payment?
Our Support team cannot process refunds during pending disputes, as the disputed funds are pulled back immediately. You can choose to either continue working with your bank until the dispute is resolved, or to withdraw the bank dispute, which will allow us to process a refund.