Important: Except as expressly provided in our Consumer Terms of Service or where required by law, all payments are non-refundable.
To request a refund for a payment defined as refundable in our Terms of Service, follow these instructions:
Log in to your account and click on your initials or name in the lower left corner.
Select "Get help" from the menu to open a messenger on the right side of the window.
Click the "Send us a message" button.
Click "Accept," then "Claude Refund Request" from the available options.
Select your refund reason from the available options.
Follow the prompts to check your refund eligibility.
If eligible, continue in the support messenger to cancel and refund your plan.