This guide explains how to get support for your Claude or Console account. Different support options are available depending on your plan.
Pro and Max plans, Team and Enterprise plan Owners, and Console Admins
You have full access to:
All help documentation
Fin, our AI support bot
Further assistance from our Product Support team
While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.
Note for Enterprise admins: Primary Owners and Owners can configure which members of their organization reach human support by designating support contacts. By default, Admins and Owners keep human support access. For configuration details, see Designate support contacts for human support.
Seeking support for Claude
Log in to your Claude account.
Click your initials or name in the lower left corner and select “Get help” from the menu.
In the support messenger:
Search help resources
Chat with Fin, our AI support bot
Click “Send us a message” to start chatting with Fin.
Click "Accept," then select your issue from the available options.
Depending on the selected issue, provide additional details when prompted.
If your issue requires additional investigation or input from our Product Support team, Fin will pass your inquiry along and someone will respond via email.
Seeking support for the Claude API or Console
Log in to your Console account (platform.claude.com).
Click your initials or name in the lower left corner of the Console and select “Get help” from the menu.
This will open a support messenger in the lower right corner of the Console.
In the support messenger:
Search help resources
Chat with Fin, our AI support bot
Click “Send us a message” to start chatting with Fin.
Click "Accept," then select your issue from the available options.
Depending on the selected issue, provide additional details when prompted.
If your issue requires additional investigation or input from our Product Support team, Fin will pass your inquiry along and someone will respond via email.
Seeking support for any account type from the Help Center
Users who are logged in to their Claude or Console accounts will be able to click the icon in the lower right corner of any Help Center page to open the support messenger and start chatting with Fin.
Team and Enterprise plan non-Owners, and Console non-Admins
You’ll chat with Fin, an AI support agent, to help answer your questions.
Team plans and Console organizations
Human specialist support is not directly available for your account seat type. If Fin can't find a resolution and you need to escalate to our human team of specialists, your account's Primary Owner, Owner, or Console Admin can reach out on your behalf.
Enterprise plans
Primary Owners and Owners can designate support contacts: members who can reach human support without holding an Owner role. If you're a designated support contact, you'll have the option to wait for a human when chatting with Fin. Otherwise, Fin will handle your conversation, and if escalation is needed, your account's Primary Owner, Owner, or a designated support contact can reach out on your behalf.
For configuration details, see Designate support contacts for human support.
Free Claude users
Free Claude.ai users have access to:
All help documentation
Fin, our AI support bot
Account deletion support in cases where self-serve is unavailable
To get support:
Log in to your Claude.ai account.
Click your initials or name in the lower left corner.
Select "Get help."
Use the support messenger to:
Search help resources.
Chat with Fin, our AI support bot.
Unable to log in?
If you can't access your account, we can still help with:
Account deletion
Data exports
Subscription support
To request assistance:
Click the message icon in the lower right corner of the Help Center.
Start a conversation.
Select "I can't login."
About subscription support
If you're a paid subscriber having trouble accessing your account, our team can:
Help locate login information
Process subscription cancellations
Check refund eligibility
Note: In order to assist with these tasks, we will need to validate details about your account and the payment method used.
Designated point of contact for users in the EU
Users in the EU can find instructions on how to find the single point of contact for users in the EU under the DSA here: Designated point of contact for users in the EU.
Report compliance concerns - UK and Australian users
Users in the UK can find instructions to report non-compliance with UK OSA duties here: Report a concern. This includes reporting related to illegal content safety duties, content reporting obligations, freedom of expression and privacy, or the use of proactive technology by Anthropic in breach of Anthropic’s Terms of Service.
Users in Australia can find instructions to report non-compliance with the DIS Standard and information about the role and functions of the eSafety Commissioner here: Report a Concern: Australian DIS Standard compliance.