Individual accounts (free, Pro, and Max) and organization accounts (Team and Enterprise) are separate account types with different features. You cannot migrate an individual account to a Team or Enterprise organization—if you're joining an organization, you'll need to be added as a new member.
Is there any way to merge my Pro or Max plan account with my Team or Enterprise plan account?
No, you cannot merge an individual Pro or Max plan account with a Team or Enterprise plan account, even if both accounts use the same email address. Because the two account types are intended for different use cases and don’t offer the same capabilities, they cannot be combined.
How can users with multiple accounts manage them?
Users with both individual and Team or Enterprise accounts tied to the same email address will be able to toggle between the two by clicking on their initials or name in the lower left corner of the screen:
A blue checkmark shows which account you're currently using. Click on the other account to switch to it and access its separate conversations and projects.
How can I discontinue my individual plan and export my data?
If you’d prefer to discontinue your individual account and use only your Team or Enterprise plan account moving forward, start by canceling your individual paid plan. Once your subscription lapses and you're finished using the account, you can export your data. Note that there isn't a way to transfer this data into a Team or Enterprise account. To delete your account, navigate to Settings > Account and click "Delete."
Considerations for organizations using SSO
Team and Enterprise plan organizations have access to single sign-on (SSO) and domain verification. Owners can:
Restrict usage of any verified domains to accounts added to the Team or Enterprise plan instance.
Prevent employees from creating new individual accounts with company email addresses.
See Setting up Single Sign-on (SSO) for more information about domain verification and how it affects individual accounts.