Respond to an Enterprise domain claim on your Claude account

If your organization has set up Claude Enterprise, they may claim your existing personal Claude account (Free, Pro, or Max) and move it into their workspace. This article explains what to expect and what your options are.

Your organization’s admin has initiated a process called domain claiming. This means all personal Claude accounts tied to your company’s email domain (for example, @yourcompany.com) are being migrated into the organization’s Enterprise workspace.

You’ll receive an email and an in-product notification letting you know that your account has been claimed, along with a deadline to choose what happens to your data. This deadline is at least 30 days from the date your admin initiates the claim.

Bring your existing data into a new account within your organization’s Enterprise workspace. The following data transfers to your new account:

After the merge, your personal account is deactivated. This can’t be undone—once you merge, your data lives in your Enterprise account and your personal account no longer exists.

Start with a clean Enterprise account. None of your personal account data transfers.

Before your deadline, you can export your data if you want to keep a copy. Navigate to Settings > Account to request a data export. Note that exported data can’t be imported into your Enterprise account—it’s for your personal records only.

If you don’t make a choice before the deadline, you’ll get a fresh Enterprise account by default. You won’t be able to access your personal account after the deadline.

Sign in before the deadline to make your choice.

If you have a Pro or Max subscription, it will be automatically canceled when you migrate or when the deadline passes. You’ll receive a prorated refund for any unused time and extra usage.

Apple App Store subscriptions: If you purchased your Pro or Max plan through the Apple App Store, we can’t cancel or refund it directly. You’ll need to cancel it yourself through your Apple ID settings:

If you don’t cancel your App Store subscription, Apple will continue to charge you even though your personal account has been deactivated.

After migration, you’ll sign in to Claude using your organization’s single sign-on (SSO) provider. Go to claude.ai and sign in with your work email—you’ll be redirected to your company’s login page.

Can’t sign in? You may not be set up in your company’s identity provider yet. Contact your IT admin for help.

If you chose to merge, your conversations, projects, and files will be waiting in your new Enterprise account.

No. Merging is permanent. Once your personal account data is transferred to your Enterprise account, it can’t be moved back to a personal account.

No. Once your domain is claimed, personal accounts on that domain can’t coexist with the Enterprise workspace. You’ll need to choose merge or join fresh.

Domain claiming only affects accounts tied to your organization’s verified domain (your work email). If you have a separate Claude account on a personal email address (like Gmail or Yahoo), that account isn’t affected.

Data migrated from your personal account into an Enterprise organization will be accessible via the same mechanism as all other organization data. For more information, see Who owns and manages the data of my team?

If you’re not in your organization’s IdP, you won’t be able to sign in to the Enterprise workspace after migration. Contact your IT admin to make sure you’re added before the deadline. You should still choose to merge or join fresh before the deadline so your preference is recorded.

You can migrate your personal account to an existing Enterprise account; data from the individual account will be added to the Enterprise account. If the individual and Enterprise accounts have conflicting settings, the migrated account will use the Enterprise organization’s settings.