Please Note: Our response times are currently longer than normal due to our recent launch and an increase in email volume. We will reply to your appeal/email as soon as we can and we ask for your patience in the meantime.
Appeals
As part of our safety process, we may ban an account for a variety of reasons:
Repeated Violations of Our Usage Policy
Account Creation from an Unsupported Location
Terms of Service Violations
If you feel your account has been wrongly suspended or terminated, please fill out the appeal form linked below with your account information so our Safeguards team can further investigate why your account was disabled.
Cyber Restrictions
As part of our safety process, we may apply restrictions to accounts that contain Cyber violative traffic. These restrictions are put in place to ensure Claude is used safely and in accordance with our Usage Policy.
If you work in cybersecurity and believe your account has been incorrectly restricted, please fill out the form below to share more context about your use case. Our Safeguards team will evaluate your submission and may adjust restrictions based on the additional information provided.
Warnings
As part of our safety process, we warn users if we believe their prompts are violating our Usage Policy. For API customers, these warnings are linked to ongoing thresholds of violative behavior across their entire API account.
If you believe we’ve made a mistake in issuing you a warning, please email [email protected] with the details of your situation and your account information.