If you're using Claude with a personal account (Free, Pro, Max, or Ultra) on the same email address you use with your organization, you may be able to bring much of your work into your organization's Team or Enterprise workspace. Not everything can move. There are two paths: you can start a migration yourself (Team and Enterprise) or your admin can claim accounts on your domain (Enterprise only).
Your personal account is the Claude account you signed up for yourself. Your organization account is the one you get in your organization's Team or Enterprise plan. Both can be on one email address, and you switch between them by clicking your initials or name in the lower left corner.
Unless your admin has claimed your account, you don't have to decide now. You can keep both accounts and nothing changes. You can move your account later from Settings > Account.
Note: Enterprise organizations that have turned on HIPAA readiness or customer-managed encryption keys (CMEK) can't receive data from a personal account. If your organization uses either, you can't bring your data, whether you start the move or your admin does. You can export your data first if you want a copy. The export doesn't include the original files you uploaded. Learn more about HIPAA-ready Enterprise plans and customer-managed encryption keys.
What moves when you migrate
Both paths move the same content for each person. Before you confirm, the last screen lists what will and won't move from your account. You can't pick which chats move.
Important: A move can't be reversed, and not everything moves. Nothing changes until you click "Move now." When the move finishes, your personal account closes (a few weeks later if you subscribed through the Apple App Store), and you can't open it or export from it. What's left in it will be deleted with the account per our data retention practices, including any Claude Docs, other artifacts that didn't move, custom skills, and Cowork tasks in the cloud. Your organization can access what moves. Save what you want to keep first (see Before you migrate). Learn more about how long Anthropic stores your data.
What moves
Chats
Artifacts within chats
Artifacts in your Artifacts tab, if artifacts are available to you in your organization. You get private copies under new links, so old links, and previews in moved chats, may say you no longer have access.
Projects, project instructions, and files, including projects created through or used with Cowork. Projects on the new version of projects (beta) don't move.
Uploaded files and attachments
Project sync configurations (which Drive folders and repositories a project syncs)
Claude's memory from chats and projects, unless your organization has memory turned off. Your organization's settings may stop some of it from moving.
Claude Code memory and personal settings such as tool settings, notification preferences, and consents, unless your organization account already has its own values set
Your instructions for Claude
Claude Design systems and projects migrated since August 14, 2026. If Claude Design is turned off for your organization, they don't move. If it isn't turned on yet, they move and appear once it is.
What doesn't move
Custom skills. There's no migration path for skills. Download any you want to keep before you migrate.
Claude Docs and Claude Sheets. Export any docs or sheets you want to keep before you migrate.
Claude Data artifacts, other artifacts that store data, and a few other kinds of artifacts.
Projects on the new version of projects (beta), and the chats in them. If we've switched a project of yours to the new version, only its earlier version moves: an archived project with the chats from before the switch.
Chats that are too large to move. The last screen says how many. Your other chats still move.
Connections to apps and services. They're turned off, and you'll reconnect each one from your organization account.
Personal Finance. It isn’t available on Team and Enterprise plans. Unlink your banks before you move.
Custom connectors you added yourself. You'll need to add them again in your organization account, and your organization's policy may not allow them.
Published legacy artifacts (made in a chat). Their public links stop working permanently. Publishing a legacy artifact isn't available on Team and Enterprise plans.
Public share links to chats. These stop working permanently.
Public links to artifacts you shared with anyone who has the link. These usually stop working. The artifact itself can still move, as a private copy.
Pending share invites
Cowork tasks in the cloud, including scheduled tasks. On Pro, Max, and Ultra plans, tasks started since October 6, 2026 run in the cloud, even in Claude Desktop. They sit beside your chats, so they're easy to mistake for chats. Download any files or outputs you want to keep before you migrate.
Cowork tasks that run only on your computer. Each one shows a banner saying so. These, and the folders you've connected, stay on your computer but don't move. Copy anything you want to keep.
Claude Code cloud sessions (web, scheduled tasks, and mobile)
Claude Design systems and projects migrated before August 14, 2026
Before you migrate
Before you migrate, do the following in your personal account:
To keep a copy of your chats, export your data. Download the file before you start the move: that export's link stops working once the account closes. The export doesn't include the original files you uploaded.
Export any Claude Docs or Claude Sheets you want to keep. You can export a doc as Word, PDF, Markdown, or Google Docs.
Download any custom skills you want to keep: go to Customize > Skills, click the skill to open it, then click "..." and select "Download."
Download any files you want from Cowork tasks in the cloud.
If your organization has code execution and file creation turned off, files Claude created in your chats move but can't be opened. Download them first.
Save a copy of anything you've published as an artifact, since published artifacts won't be available afterward.
Share any content you've sent out as a public link another way, because most of those links will stop working.
Make a note of the apps you've connected so you can reconnect them.
Some shared links may keep working, so turn off sharing on any artifact you don't want left shared. You can't change it once your personal account closes.
Note: A migration usually takes a few minutes. When it's done, you're signed out on all your devices. Sign in again with the same email address. After a migration, your chat list can take a little while to fill in. Searching by chat title works right away. The first time Claude searches your past chats in your new organization, it rebuilds its search index, so Claude might not find everything at first. If chats still seem to be missing, sign out, sign back in, and search again.
Will my organization be able to see my old conversations?
Yes. Your organization can access what moves, the same way it can access the rest of its data. For example, its Primary Owner can export it. Any data retention policy your organization has set applies to it too. For more information, see Who owns and manages the data of my team?
Voluntary migration
Voluntary migration is supported on Team and Enterprise plans.
If you have a personal Claude account on the same email address as your organization, you can choose how to handle it when you join a Team or Enterprise organization:
Keep both accounts: Your personal account stays active. You can switch between it and your organization account from your account menu.
Use your organization only: You'll see two migration options after selecting this.
Bring what you can: What can move goes into the organization's workspace, as described above in What moves when you migrate. After you click "Move now," the move can't be reversed. Your personal account closes and will be deleted, along with anything left in it, per our data retention practices. If you bought a paid subscription directly from us, it's canceled automatically and you get a prorated refund. If you bought it through Google Play, we ask Google Play to cancel it and refund your unused time. Check Google Play, and cancel there if your plan is still active.
Start fresh: Nothing moves into the organization. Your personal account closes, and its data will be deleted, per our data retention practices. This can't be undone. If you bought a paid subscription directly from us, you get a prorated refund. If you bought it through Google Play, we ask Google Play to refund your unused time (see How do refunds work for migrated accounts?). You can usually download a copy on the next step (original uploaded files aren't included). See Close your personal account without moving your work.
If your organization has turned on HIPAA readiness or CMEK, you won't see these choices or Close your personal account. Your personal account stays as it is. If your personal account has too much data to move, the screen says so and Bring what you can isn't offered. You can keep both accounts. Start fresh is still offered, but it doesn't move anything and can't be undone.
How do refunds work for migrated accounts?
What happens to your Pro, Max, or Ultra plan after migrating depends on where you bought it:
Directly (not through a mobile app): Your Pro, Max, or Ultra subscription is canceled automatically as part of the move, and you receive a prorated refund for unused time. The refund is issued about 24 hours after your plan is canceled, and depending on your bank, it can take several more business days to appear on your statement.
Google Play Store: We ask Google Play to cancel your Pro, Max, or Ultra subscription as part of the move, and to refund your unused time. Refunds usually take one to two weeks. Check Google Play, and cancel there if your plan is still active.
Apple App Store: Your Pro, Max, or Ultra subscription isn't canceled. Apple doesn't allow third-party cancellation, so you'll need to cancel it yourself through your Apple ID settings. If you don't, Apple keeps charging you after your personal account closes.
If you’ve claimed monthly API credits on your Max or Ultra plan:
Moving to a Team organization: The link between your Max or Ultra plan and your Console organization ends, so new credits stop. A Team Owner or Primary Owner can claim the team’s credits once the Team plan has been active for seven days.
Moving to an Enterprise organization: New credits stop. Credits you already have stay usable until they expire. Enterprise plans aren’t eligible for monthly API credits.
Credits you bought directly from us are refunded too, but credits bought in the mobile apps aren't. For cancellation instructions, see Cancel your Pro, Max, or Ultra subscription.
How to start a migration
Use Claude on the web or Claude Desktop: you can't start a migration from the mobile apps. Start from your organization account, not your personal account. If you're signed in to your personal account, switch first by clicking your initials or name in the lower left corner and selecting your organization.
On a Team plan, you'll be prompted to choose when you accept an invite to your organization. If you don't pick an option right away, you'll see a reminder banner for about seven days. You can also go to Settings > Account > Close your personal account at any time to initiate the migration.
On an Enterprise plan, you won't see a prompt when you join. To start the migration, go to Settings > Account > Close your personal account.
Despite its name, Close your personal account is also where a move starts. Nothing will close until you confirm it.
If you don't see it:
Check that you've switched to your organization account.
Ask your admin whether you have a seat in your organization. Owners need one too.
Check that your personal account is on the same email address (see If your personal account is on a different email address below).
If you subscribed through the Apple App Store, look for Move to [your organization] instead.
If a banner at the top of Claude says "Choose what happens to your personal data," use that instead.
If you still don't see it, your organization's settings may be the reason. Ask your admin.
If a move fails, try again. If it fails again, contact Support, and don't choose "Start fresh" in the meantime: what hasn't moved yet wouldn't move at all.
If you own both accounts
Owning the Team organization doesn't change where you start the migration. If you created the organization from your personal account, you may still be signed in to the personal one, and Close your personal account won't appear there. Switch to your organization account first, then go to Settings > Account.
If your personal account is on a different email address
Claude keeps your chats and projects under the email address you log in with. Creating a Team plan needs a work email address, so if you've been using a different one (like Gmail), your earlier chats aren't in your organization. Those chats, and any subscription, remain unchanged in your personal account.
If your chats seem to be missing after you create or join an organization:
Click your initials or name in the lower left corner. The menu shows the email address you're logged in with.
If it isn't the address you used before, click "Log out" and log in with the earlier address.
If it's the same address, switch accounts from that menu.
Migration can't move chats from one email address to another, and you can't change the email address on an account.
Apple App Store subscribers
If you subscribed to the Pro, Max, or Ultra plan through the Apple App Store, you can still bring your chats and projects to your organization:
How to move: If you're invited to a Team, choose "Bring my work to [your organization]" when you join. Otherwise, on the web or in Claude Desktop, go to Settings > Account and select "Move to [your organization]."
Cancel your subscription yourself: We can't cancel or refund it. Cancel your iOS subscription in your Apple ID settings. Until you do, Apple keeps charging you, even after your personal account closes. To ask Apple for a refund, see Request a refund for a paid Claude plan.
When your personal account closes: A few weeks after you move. It's then deleted, per our data retention practices. Chats you start in your personal account before it closes usually move to your organization too, and your organization can access them. Credits you buy after you move aren't refunded.
Start fresh isn't offered until your App Store plan has ended.
Domain claiming
Domain claiming is supported on Claude Enterprise plans only.
Enterprise admins can claim all existing personal accounts on their organization's verified domain. If your admin initiates a domain claim, you'll receive an email and in-product notification with a deadline (at least 30 days out) to choose between bringing what you can into the Enterprise workspace or starting fresh. If your organization has turned on HIPAA readiness or CMEK, you'll still get the notification and deadline, but bringing your data isn't offered. Export anything you want to keep before the deadline, then start fresh. The export doesn't include the original files you uploaded.
For the full walkthrough of your options, deadlines, and what happens to your subscription, see Respond to an Enterprise domain claim on your Claude account.
Manage personal and organization accounts
You may have both a personal account and an organization account tied to the same email address. You can switch between them by clicking your initials or name in the lower left corner of the screen.
A blue checkmark shows which account you're currently using. Click the other account to switch to it and access its separate chats and projects.
Close your personal account without moving your work
If you're in a Team or Enterprise organization and want to close your personal account without moving any of your work:
From your organization account, go to Settings > Account > Close your personal account and choose "Start fresh." If you bought a paid plan directly from us, it's canceled for you. If you bought it through Google Play, we ask Google Play to cancel it. Check Google Play, and cancel there if your plan is still active (see How do refunds work for migrated accounts?).
On the next step, choose "Download your data" to get a copy of your chats, projects, and memory, or "Delete your data" if you don't want one. Either way, your personal account closes and its data will be deleted, per our data retention practices. We'll email you the download link after that. The download doesn't include the original files you uploaded. Download the file right away: the link expires after 24 hours and may work only once. If it has expired or won't open, contact Support (an Owner of your organization may need to reach out for you). If you don't see "Download your data," a download isn't available for your account.
Confirm and click "Delete account." This can't be undone. Your organization account isn't affected.
If you don't see Close your personal account, see How to start a migration.
If you're not in an organization, or your personal account is on a different email address from your organization, log in to your personal account and see Delete your Claude account.